Delivery, execution and returns

1. The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the entrepreneur.
3. Shipping costs are calculated automatically and depend on the shipping address. Extra costs for import, customs duties etc. are not calculated and are being paid by the consumer.
4. RockDreams Agency ships at request of PRO-CONTRA d.o.o. via Asendia which hands over the package to the normal mail from the destination country. We aim to deliver within 10 working days within the EU, unless stated otherwise. For Switzerland and the rest of the world, it can take up to 20 days depending on customs.
5. PRO-CONTRA d.o.o. / RockDreams is not responsible if the package does not arrive or arrives later.
6. PRO-CONTRA d.o.o. / RockDreams is not responsible for the later delivery of goods due to changes in government permission or the law, production disruptions, strikes or problems with obtaining materials. Under these circumstances, the agreed delivery date is extended without notice until the problem is resolved.
7. PRO-CONTRA d.o.o. / RockDreams has the right to deliver part of the order if necessary. This must be accepted by the customer.
8. For a secure arrival of delivery, we only offer shipment with “Fully tracked goods”
10. Returns are possible if the product is different as the product ordered, if it is damaged or has inherent deviations, this must be reported to the entrepreneur within 14 days with proof of photo.
If PRO-CONTRA d.o.o. / RockDreams agrees, a package may be returned if the size is not correct and exchanged if the correct size is still available. Shipping costs will be charged for this.
11. The responsibility lies with the consumer to check whether the package was damaged during shipment and must be reported to the post office. (check immediately upon delivery in the presence of someone from the Post) If this does not happen, the Post will label the package as undamaged. Complaints based on incorrect description, text, price or late delivery will then be excluded.
12. Wrong delivery or damaged items must be reported by e-mail within 3 working days after delivery. After this period, the goods are considered to have been delivered properly.
13. PRO-CONTRA d.o.o. / RockDreams reserves the right to change delivery times.

14. Return address:
RockDreams Agency / Hilde Persyn
Romeinse Put 100 B4
B- 2650 Edegem
Belgium

hilde@jelusick.com